Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information.
Last updated: August 2, 2025
Introduction
Youran ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us via email, phone, or other channels.
Information We Collect
Contact Information
- • Email communications: When you contact us via email or our contact form, we collect your name, email address, company name (if provided), and message content
- • Phone communications: When you call us, we may record call details for quality and training purposes
- • Website forms: Information you voluntarily provide through our contact forms, consultation requests, or service inquiries
Technical Information
- • IP address and browser information
- • Device type and operating system
- • Pages visited and time spent on our website
- • Referring website and search terms used
How We Use Your Information
Communication Purposes
- • Respond to your inquiries and requests
- • Provide customer support and technical assistance
- • Send project updates and service notifications
- • Schedule consultations and meetings
Business Operations
- • Improve our website and services
- • Analyze website usage and performance
- • Comply with legal obligations
- • Protect against fraud and security threats
Email Communications
What You Can Expect
Response Emails:
- • Acknowledgment of your inquiry within 24 hours
- • Professional responses from our team
- • Project-related communications when working together
Email Security:
- • Encrypted transmission using Brevo's SMTP security protocols
- • No sharing of your email with third parties
- • Option to unsubscribe from non-essential communications
Data Protection & Security
Security Measures
- • SSL encryption for all website communications
- • Secure email transmission through Brevo's SMTP infrastructure
- • Limited access to personal data on a need-to-know basis
- • Regular security updates and monitoring
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, typically for the duration of our business relationship plus any required legal retention periods. Email communications are generally retained for up to 3 years for business continuity purposes.
Your Rights
You have the right to:
- • Request access to your personal data
- • Correct inaccurate or incomplete information
- • Request deletion of your personal data
- • Object to processing of your personal data
- • Request data portability
- • Withdraw consent at any time
To exercise any of these rights, please contact us at cs@youran.life
Third-Party Services
We use the following third-party services:
- • Brevo (formerly Sendinblue): For email communications and SMTP services
- • Cloudflare Pages: For website hosting and security
- • Microsoft Clarity: For website analytics and user behavior insights (anonymized data)
- • Web Analytics: To understand website usage patterns and improve user experience
These services have their own privacy policies and security measures. We ensure all third-party services meet our standards for data protection.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: cs@youran.life
Phone: +81 070-4536-3968
Address: Tokyo, Japan
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date.