Terms of Service
Please read these terms carefully before using our services or communicating with us.
Last updated: August 2, 2025
Agreement to Terms
By accessing our website, using our services, or communicating with us through any channel (including email, phone, or contact forms), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Our Services
Youran provides the following services:
Software Development
- • Custom web application development
- • Mobile application development
- • Software consulting and architecture
- • Technical support and maintenance
Communication Services
- • Project consultation via email and phone
- • Technical support through multiple channels
- • Regular project updates and reports
- • Emergency support for critical issues
Communication Guidelines
Email Communications
What we provide:
- • Professional, timely responses
- • Clear project communication
- • Confidential handling of your information
- • Regular status updates during projects
What we expect:
- • Professional and respectful communication
- • Clear and detailed project requirements
- • Timely responses to our inquiries
- • Accurate contact information
Response Times
Email Inquiries
Within 24 hours
Phone Calls
During business hours
Urgent Issues
Within 4 hours
Acceptable Use Policy
Prohibited Activities
When communicating with us or using our services, you agree NOT to:
- • Send spam, unsolicited, or promotional emails
- • Use abusive, threatening, or inappropriate language
- • Share confidential information of third parties
- • Attempt to access unauthorized systems or data
- • Transmit malware, viruses, or harmful code
- • Engage in fraudulent or deceptive practices
- • Violate any applicable laws or regulations
- • Infringe on intellectual property rights
Intellectual Property
Our Content
All content on our website, including text, graphics, logos, and software, is owned by Youran or our licensors and is protected by copyright and other intellectual property laws.
Client Work
For custom development projects, intellectual property rights will be clearly defined in separate project agreements. Generally, clients retain rights to their business logic and data, while we may retain rights to general methodologies and frameworks.
Confidentiality
Our Commitment
- • Protect all client information shared with us
- • Use information only for project purposes
- • Secure storage and transmission of data
- • No disclosure to unauthorized third parties
Your Responsibility
- • Clearly mark confidential information
- • Only share information you have rights to share
- • Inform us of any special handling requirements
- • Request formal NDAs for sensitive projects
Limitation of Liability
To the fullest extent permitted by law, Youran shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- • Your use of or inability to use our services
- • Any communications or interactions with us
- • Any errors or omissions in our content or services
- • Any interruption or cessation of transmission to or from our services
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Japan. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Tokyo, Japan.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new terms.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us:
Email: cs@youran.life
Phone: +81 070-4536-3968
Address: Tokyo, Japan
These terms are effective as of the date listed above and remain in effect until modified or terminated.